Privacy Policy

Welcome to Mitro Club's Privacy Policy. Mitro Club is a brand operated by AppKit Studio Private Limited. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.

This Privacy Policy applies to all information collected through our Services, including our mobile application, website, and any related services, sales, marketing, or events (collectively referred to as "Services").

We collect various types of information to provide and improve our Services to you:

Personal Information You Provide:

• Account Information: Name, email address, phone number, date of birth, gender, profile photo
• Profile Details: Bio, interests, preferences, location (city/state)
• Identity Verification: Government-issued ID for verification purposes (as required)
• Payment Information: Billing details when you purchase premium features or subscriptions
• Communications: Messages, posts, photos, and content you share through our Services

Information Collected Automatically:

• Device Information: Device type, operating system, unique device identifiers, mobile network information
• Usage Data: Features accessed, time spent on app, interaction patterns, search queries
• Location Data: Approximate location based on IP address; precise location if you grant permission
• Log Data: IP address, browser type, access times, pages viewed, app crashes, and system activity
• Cookies & Tracking: Cookies, pixels, and similar technologies to enhance user experience

We use the information we collect for various legitimate business purposes, including:

Providing Services:

• Create, maintain, and authenticate your account
• Match you with suitable companions based on your preferences
• Facilitate communication between users and companions
• Process payments and manage subscriptions
• Provide customer support and respond to inquiries

Improving Services:

• Analyze usage patterns to improve functionality and user experience
• Develop new features, services, and functionality
• Conduct research and analytics to enhance Services
• Test and troubleshoot technical issues

Safety & Security:

• Verify user identity and prevent fraudulent activity
• Monitor for violations of our Terms & Conditions and Community Guidelines
• Detect, prevent, and address security breaches and technical issues
• Protect against illegal activity, harassment, and abuse
• Enforce our policies and legal rights

Communications:

• Send service-related notifications and updates
• Provide customer support communications
• Send promotional materials (with your consent, opt-out available)
• Request feedback and conduct surveys

We value your privacy and do not sell your personal information. We may share your information only in the following circumstances:

With Other Users:

Your profile information (name, photo, bio, interests) is visible to other users when you use our Services. You can control what information appears in your profile through privacy settings.

With Service Providers:

We share information with trusted third-party service providers who assist us in operating our Services, including:

• Cloud hosting and storage providers
• Payment processors and financial institutions
• Analytics and data aggregation services
• Customer support and communication platforms
• Marketing and advertising partners (with your consent)

For Legal Reasons:

We may disclose your information if required to do so by law or in response to:

• Valid legal requests from government authorities
• Court orders, subpoenas, or legal processes
• Situations involving potential threats to safety or security
• Protection of our legal rights and interests
• Investigation of fraud, violations, or illegal activity

Business Transfers:

If Mitro Club is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

Technical Safeguards:

• Encryption: Data transmitted between your device and our servers is encrypted using SSL/TLS
• Secure Storage: Sensitive data is encrypted at rest using industry-standard encryption algorithms
• Access Controls: Strict access controls limit who can access your information
• Regular Audits: We conduct security audits and vulnerability assessments
• Firewalls & Monitoring: Advanced firewall protection and real-time monitoring systems

Organizational Measures:

• Employee training on data privacy and security practices
• Confidentiality agreements with all personnel who access user data
• Regular security policy reviews and updates
• Incident response procedures for security breaches

Depending on your location and applicable laws, you may have certain rights regarding your personal information:

Access & Portability:

• Right to Access: Request a copy of the personal information we hold about you
• Data Portability: Request your data in a structured, commonly used format
• Account Information: View and update your account information through app settings

Correction & Updates:

• Right to Correction: Request correction of inaccurate or incomplete information
• Profile Updates: Modify your profile, preferences, and settings at any time

Deletion & Restriction:

• Right to Deletion: Request deletion of your personal information (subject to legal obligations)
• Account Deletion: Delete your account through app settings or contact support
• Restrict Processing: Request restriction of processing in certain circumstances

Objection & Consent:

• Right to Object: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent where processing is based on your consent
• Marketing Opt-Out: Unsubscribe from marketing communications at any time

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention Periods:

• Active Accounts: Information is retained while your account is active
• Deleted Accounts: Most data is deleted within 90 days after account deletion
• Legal Requirements: Some data may be retained to comply with legal obligations
• Backup Systems: Data in backups may persist for up to 180 days
• Transaction Records: Financial records retained for 7 years for tax and accounting purposes

Exceptions:

We may retain information longer when necessary to:

• Resolve disputes or enforce our agreements
• Comply with legal, tax, or regulatory requirements
• Prevent fraud and ensure platform safety
• Protect against legal liability

Child Sexual Abuse and Exploitation (CSAE) Prevention Policy

Our Commitments:

• Content Monitoring: We actively monitor and review platform content to detect and prevent CSAE material
• Immediate Action: Any suspected CSAE content or behavior is immediately investigated and reported to law enforcement
• User Reporting: We provide easy-to-use reporting tools for users to flag inappropriate content or behavior
• Law Enforcement Cooperation: We fully cooperate with law enforcement agencies and report all CSAE incidents as required by law
• Staff Training: All team members receive regular training on child safety and CSAE prevention

Prohibited Activities:

Reporting CSAE Concerns:

If you encounter any content or behavior that may involve child sexual abuse or exploitation, please report it immediately:

Consequences:

Any user found to be involved in CSAE-related activities will face:

• Immediate and permanent account suspension
• Reporting to appropriate law enforcement authorities
• Legal action as per applicable laws including IT Act, 2000 and POCSO Act, 2012
• Cooperation with ongoing criminal investigations

In accordance with the Information Technology Act, 2000 and rules made thereunder, AppKit Studio Private Limited has appointed a Grievance Officer to address any concerns or complaints regarding content, privacy, or violations of our policies.

How to File a Grievance:

1. Send an email to the Grievance Officer at the address provided above
2. Include detailed information about your complaint or concern
3. Provide relevant evidence or documentation if applicable
4. Include your contact information for follow-up

Types of Grievances We Address:

• Privacy concerns and data protection issues
• Inappropriate content or user behavior
• Account-related complaints
• Child safety and CSAE concerns
• Violation of terms of service or community guidelines
• Technical issues affecting user experience
• Any other concerns related to the use of Mitro Club platform

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: